Privacy Policies

Refund Policy – Vera

At Vera, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a refund under the conditions below.

Eligibility for Refunds:

  • Items must be returned within 14 days from the date of delivery.
  • Products must be unused, in their original condition, and in original packaging.
  • A valid proof of purchase (order number or invoice) is required.

Non-Refundable Items:

  • Items marked as Final Sale
  • Gift cards (if applicable)
  • Any used or damaged items not due to our error

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of approval or rejection.
  • If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping Costs:

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us:
For refund requests, please contact us at: support@vera.com

Shipping Policy – Vera

At Vera, we aim to deliver your orders quickly and safely.

Order Processing:

  • Orders are processed within 1–3 business days.
  • Orders are not processed or shipped on weekends or public holidays.

Delivery Time:

  • Estimated delivery time is 3–7 business days depending on your location.

Shipping Fees:

  • Shipping costs are calculated at checkout.
  • Free shipping may be offered on orders above a certain amount (if applicable).

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email or SMS.

Delays:

  • Delivery times may be affected by external factors such as courier delays or weather conditions.

Incorrect Address:

  • Please ensure your shipping address is accurate. Vera is not responsible for orders delivered to incorrect addresses provided by customers.

Privacy Policy – Vera

At Vera, we are committed to protecting your privacy and personal data.

Information We Collect:

  • Full name, email address, and phone number
  • Shipping and billing addresses
  • Payment details (handled securely via third-party providers)

How We Use Your Information:

  • To process and deliver your orders
  • To communicate with you regarding your purchases
  • To improve our website and customer experience

Data Protection:

  • We use appropriate security measures to protect your personal information.
  • We do not store sensitive payment information on our servers.

Sharing Your Information:

  • We do not sell or rent your personal data.
  • Information may be shared with trusted third parties (such as shipping companies and payment providers) only to fulfill your order.

Cookies:

  • Our website uses cookies to enhance your browsing experience and analyze site traffic.

Your Rights:

  • You have the right to request access, correction, or deletion of your personal data at any time.

Contact Us:
If you have any questions, please contact us at: support@vera.com

 

  • From our family farm to your table, out journey is guided by generations of experience and respect for the land. Nature leads the process, and we preserve it’s character through careful, fresh cold pressing .

  • Only olives picked at their optimal ripeness make it into our blend. This precise harvesting timing creates a bold, vibrant flavor and the rich, naturally green character that defines our oil.

  • The same dedication behind our oive our extends to our skin care line. By blending cold-pressed oil with carefully selected natural ingredients, we create everyday essentials designed to gently nature and protect the skin.

Learn about our commitment to quality.

from our organic and non-GMO olives to our small-batch production process and rigorous testing standards.